Overview

At Trading Sonar, we are committed to delivering institutional-grade intelligence for crypto traders while respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Trading Sonar application, browser widgets, mobile interfaces, APIs, or any other service we provide (collectively, the "Services").

Trading Sonar is operated by Trading Sonar Technologies, specialized in real-time crypto market analytics, on-chain anomaly detection, smart alerts, and portfolio automation tooling. Because our platform integrates with multiple exchanges and third-party data providers, we apply strict security controls to keep your information safe.

Please read this policy carefully. By accessing or using our Services, you agree to the practices described here. If you do not agree, please discontinue use immediately and contact our support team for assistance.

Information We Collect

We collect information in three primary ways: data you provide to us directly, information gathered automatically through platform usage, and data aggregated from third-party services synchronized with your Trading Sonar account.

How We Use Your Information

We use your data for the following purposes:

• Delivering Core Functionality: Running smart alerts, executing trading automations, and powering data visualizations tailored to your strategies.
• Product Enhancements: Using aggregated metrics to inform new features, optimize performance, and improve detection accuracy.
• Security Monitoring: Detecting suspicious activity, preventing account takeover attempts, and auditing API interactions.
• Customer Support: Responding to inquiries, resolving technical issues, and notifying you about platform incidents or changes.
• Compliance: Satisfying legal obligations, onboarding requirements (KYC/KYB where applicable), and tax reporting duties.

How We Share Your Information

We do not sell personal data. We only share information with:

• Trusted Vendors: Cloud providers, authentication partners, payment processors, and analytics vendors bound by confidentiality agreements.
• Regulatory Authorities: When required to comply with law enforcement requests, court orders, sanctions screening, or regulatory investigations.
• Corporate Transactions: In the event of a merger, acquisition, or asset sale, provided the receiving party agrees to respect this Privacy Policy.

Your Privacy Controls & Choices

You control how your information is used. Trading Sonar provides tools to help you manage privacy preferences:

• Dashboard Settings: Update profile data, connected exchanges, and notification preferences within your account panel.
• Data Exports: Request a comprehensive export of your trading telemetry, automation logs, and account history by contacting [email protected].
• Deletion & Withdrawal: You can deactivate your account and request deletion of personal data. Some information may remain in backups where legally required.
• Marketing Controls: Adjust email and in-app marketing preferences from the communications dashboard or through unsubscribe links included in our messages.
• Cookie Preferences: Manage cookie settings using the in-product banner or your browser controls. Details are defined in our Cookie Policy.

Data Retention

We retain your information only as long as necessary to provide the Services or to comply with legal obligations. Trading automation logs, order histories, and alert telemetry are stored for a maximum of 24 months unless longer retention is required to comply with financial regulations or to resolve disputes.

Support tickets and compliance requests are kept for at least 36 months to ensure proper audit trails. If you close your account, personally identifiable data will be anonymized within 30 days unless legal requirements dictate otherwise.

International Data Transfers

Trading Sonar operates globally. We may transfer your information to data centers in the United States, European Union, or other jurisdictions where we or our service providers operate. When transferring data internationally, we implement safeguards such as Standard Contractual Clauses, encryption, and minimum-access policies.

Security Measures

We employ a defense-in-depth approach to security. Safeguards include encryption in transit and at rest, role-based access controls, continuous monitoring, annual penetration testing, secrets stored in HSM-backed vaults, and ISO 27001-aligned security policies. We also encourage responsible disclosure of security issues via [email protected].

Children’s Privacy

Trading Sonar is intended for professionals and retail traders over the age of 18. We do not knowingly collect personal information from children. If we become aware that information has been provided by someone under 18, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy to reflect new product capabilities, legal requirements, or industry standards. We will provide notice through the platform or email prior to significant changes. The "last updated" date at the top of this policy indicates when revisions were made.